Srikanth is the Chief Human Resource Officer (CHRO) at Mphasis.
The pandemic is transforming workforces into a new order as it sweeps through continents. Remote working, social distancing and lockdowns are melting old habits and shaping new behavior patterns worldwide. Enterprise leaders, unclear of the pandemic’s trajectory, are seeing the deep carves of digitalization etched onto an enterprise’s core and how that is catalyzing tectonic shifts at work.
The call for change is rising through the ranks of enterprises as new opportunities in software, data and solutioning emerge. Skilling the workforce is now vital for a smooth transition of the enterprise into the post-pandemic ecosystem.
A few pioneers have taken the lead. In March 2020, when Sweden faced an alarming decrease in airline travel and a growing surge of Covid-19 cases that put a strain on the healthcare sector, it did the unthinkable: reskilled the laid-off cabin staff of